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Practice policies
Practice policies
Cancellations and missed appointments
We understand that life happens. If you need to cancel or reschedule, please give us at least 24 business hours’ notice. Appointments canceled with less notice — or missed entirely — will incur a $125 fee charged to the card on file.
We understand that life happens. If you need to cancel or reschedule, please give us at least 24 business hours’ notice. Appointments canceled with less notice — or missed entirely — will incur a $125 fee charged to the card on file.
Emergency and crisis support
Pyramid Psychiatry is not an emergency service provider and does not offer after-hours or crisis care. If you are experiencing a mental health emergency, please:
Pyramid Psychiatry is not an emergency service provider and does not offer after-hours or crisis care. If you are experiencing a mental health emergency, please:
Call 911
Go to your nearest emergency room
Or contact the 988 Suicide & Crisis Lifeline
Call 911
Go to your nearest emergency room
Or contact the 988 Suicide & Crisis Lifeline
Medication refill policy
To avoid any interruption in treatment:
To avoid any interruption in treatment:
Please request refills during your scheduled appointments.
If needed between visits, you may request a refill through the patient portal or secure messaging system.
Refill requests are processed within 48 business hours, excluding weekends and holidays.
We only refill current, non-controlled medications outside of appointments.
Please request refills during your scheduled appointments.
If needed between visits, you may request a refill through the patient portal or secure messaging system.
Refill requests are processed within 48 business hours, excluding weekends and holidays.
We only refill current, non-controlled medications outside of appointments.
Communication between sessions
You may contact your provider through our HIPAA-compliant messaging system or patient portal. Please allow up to 24 business hours for a response (excluding weekends and holidays).
You may contact your provider through our HIPAA-compliant messaging system or patient portal. Please allow up to 24 business hours for a response (excluding weekends and holidays).
Good faith estimate
Good faith estimate
You have the right to receive a Good Faith Estimate explaining the expected costs of your services.
You have the right to receive a Good Faith Estimate explaining the expected costs of your services.
For more details, visit our Insurance & Billing page or contact our admin team at admin@pyramidpsychiatry.com.
For more details, visit our Insurance & Billing page or contact our admin team at admin@pyramidpsychiatry.com.
We’re here to help. If you have any questions email us anytime at admin@pyramidpsychiatry.com
We’re here to help. If you have any questions email us anytime at admin@pyramidpsychiatry.com
We’re here to help. If you have any questions email us anytime at admin@pyramidpsychiatry.com